<WL-5460AP> When I try to enter the MAC address in the WDS field, the Web browser tell me I entered the wrong format. 

Please enter the MAC address without the colon mark ":"   For example, if the other AP's MAC address is 00:4f:62:04:ab:d8.  Please enter "004f6204abd8".

<WLA-5000AP> What is the unit of the ACK value?  (return to top)

The unit is in micro second.  The speed of the radio wave is about 300 meter per micro second.  The ACK value is approximately ((Distance /300) x 8 + AP response Time (Approximately 3)) in micro second.

<WLA-5000AP> I am in Czech or Slovakia, when I change the frequency domain to my country.  I can no longer access the outdoor frequency range.  What is wrong?  (return to top)

The default username is "admin". 

<WLA-5000AP> My country uses 5.75GHz to 5.85GHz frequency band. How can I use that frequency band? (return to top)

Please refer to the Quick Setup Guide's "Changing Frequency Domain" section.  And change the frequency domain to "United States".  Country code is "840".

<WL-5460AP> When I try to use web management. My browser ask me for Username, what is it?  (return to top)

The default username is "admin". 

<WL-5460AP> The MAC address on the device label is wrong? (return to top)

The MAC address on the device label is LAN port's MAC address.  For wireless MAC address, please go to Web UI's Status page.  The BSSID value is the wireless MAC address value. 

<WL-1100CF> My Pocket AP uses PocketPC 2003, but the included PocketPC 2003 driver doesn't work.  What can I do? (return to top)

Due to the Compact Flash driver loader change in the recent PocketPC 2003 edition, the PocketPC 2003 driver included in the CD might not work in some PDA.  In this case, please use the PocketPC 2002 driver included in the CD ROM.

<WL-5460AP/5450AP> When my AP is installed in outdoor area where there is a lot of 2.4Ghz equipment, the signal become unstable.? (return to top)

Please set the wireless mode to "802.11b Only" or "802.11g Only" mode.  So the AP will not try to change between the 2 modes to disrupt the signal connection.

<WL-5460AP/5450AP> How do I set up the watchdog function? (return to top)

The watchdog functions works by using the PING command.  When activated, the AP will ping the "Watch Host" continuously.  If no PING response after a period of time (the Watch Interval), then the AP will reboot itself.

1. Please open the Web UI and go to "Wireless->Advance Settings".

2. Check the "Enable Watchdog" box

3. "Watch Interval" is the time the AP will wait for a PING respond before it reboot the router.  For example, if you put one minute for watch Interval.  After the PING is lost for one minute, the AP will reboot itself.

4. "Watch Host" is the IP address for which the AP will ping for the watchdog function.  This can be a remote AP, or a local client.  Please remember that the "Watch Host" IP address must be in the same IP subnet as the AP.  If the IP address is on Internet, you must configure the Gateway information correctly.

<WL-5460AP/5450AP> What are the differences between WL-5460AP and WL-5450AP? (return to top)

1. The Flash memory size of WL-5460AP is 2 Megabytes.  The Flash memory size of WL-5450AP is 1 MB.

2. The SDRAM size of WL-5460AP is 16 Megabytes.  The Flash memory size of WL-5450AP is 8Megabytes

3. The WL-5460AP has metallic finishes.

<WL-5460AP/5450AP> What is my AP not stable? (return to top)

Please note that the new 11g APs use different power adapter from the WL-1120AP.  When using POE kits, please use the 12V version.

<WL-5460AP/5450AP>How come the WDS repeater function between WL-5460AP and WIAS-1000G are not working? (return to top)

When using the WDS repeater function in WL-5460AP, the LAN port of WL-5460AP should not connect any PC.  Therefore, please try to remove the PC which connect to the LAN port of WL-5460AP. 

<WL-5430AP> Why does the WDS/Universal Repeater doesn't work?. (return to top)

Please note that currently the WDS and Universal Repeater does not work in WPA mode.  Please use WEP encryption instead.

<WL-8000AP> There are some missing links for the WL-8000AP's web UI. I can't configure it. (return to top)

Please click on this link to download the latest firmware. 

<WL-5420AP> After firmware upgrade to Bridge/Client mode, the AP can't be found at 192.168.1.241 (return to top)

The latest firmware P5-3 has made the AP's IP address stay at 192.168.1.240 after both AP or Bridge firmware upgrade.  Therefore, please find your AP at 192.168.1.240.

<WL-5420AP> After the firmware upgrade, my AP is no longer accessible? (return to top)

Please use the "setdefault" utility to reset the router.  You can download it here.  When using the setdefault utility, please ignore the scan function.  Please the "reset" button and unplug the power immediately before the gray color bar runs out.  Please do not wait until the gray color bar is out.  After the firmware upgrade, the AP's MAC address is changed, please make sure to enter the new MAC address when setting the WDS function.  If you need to rewrite the MAC address back to the original one.  Please write tech@ovislink.com.tw for utility. 

<WL-5420AP> After setting the WDS function, the wireless is not working correctly? (return to top)

When setting the WDS function, please make sure not to form a loop when setting the MAC address.

If your AP's connection is as followed:  AP1<->AP2<->AP3

Please set the MAC address according to below:

AP1:  Put MAC address of AP2

AP2:  Put MAC address of AP1 and AP3

AP3: Put MAC address of AP2

<WL1100CAM> How can view the video from Internet? (return to top)

Please open the following virtual server ports on your router

• Web interface:  TCP/UDP:  80

• Image Control:  TCP/UDP:  8481

Please make sure your Camera's IP address is in the same subnet (the same first 3 digits in the IP address) as your router.  Please enter the router's IP address as the WL-1100CAM's gateway, this is very important so the IP camera knows where to send the data to Internet.

If you have more than one camera.  You can change the web interface and image control port for each camera from System->Open Second port.

When I surf the Internet, I can ping but I can't surf some websites.  Why?  (return to top)

There seems to be some virus or browser bug recently that is causing this issue.  It happens to non-OvisLink products also.  You can test this syndrome by pressing "Control-F5" to let the webpage reload when you can access the website.  If pressing Control-F5 works, then it is very likely to be the case.    In this case, please reboot your machine in safe mode and runs a virus scan (make sure you have the latest virus definition).  Or reinstall your browser program.

Another possibility is the MTU and MRU value are set incorrectly with your ISP.  In this case, please lower the MTU and MRU value to lower values (such as 1463, 1432, or 1400).

Why does my AP or Wireless Router doesn't work with Centrino? (return to top)

Please download the latest Centrino driver from Intel's website.

<WL5420AP> Why do my AP keep on losing configurations? (return to top)

The WL-5420AP use 5 volt adapter, it is different from WL-1120AP(use 9V).  Please do not use other power adapters.  Also, please make sure to install the WL-5420AP with surge protector to prevent irregular voltage damaging the device.

When using the WL-5420AP's reset utility, please connect the AP directly with the PC.  Otherwise, the reset utility will reset all APs in the network.

Finally, the new firmware P5.3 is more stable.  Please download it from the "Download" page.  Please read the powerpoint guide very carefully before upgrade.

Why doesn't my PCMCIA card works when installing in the notebook? (return to top)

Please remove all previously installed wireless driver.  Wireless card drivers can conflict with each other.  If you do not know how to uninstall old drivers.  An easier way will be looking at the drivers files of the old card.  Then do a search on your PC for same file name, then you can remove the driver safely (but please keep backup before removal).

Can I extend the distance of a wireless router using a AP with WDS repeater function? (return to top)

The WDS repeater function require both side to have WDS function.  If your router does not have WDS function, you can't extend the distance by using a AP with WDS function.  The recommendation is to use 2 AP.  One AP work in client mode to connect with the wireless router, the other AP work in AP mode.  Then connect the 2 APs together using an Ethernet cable.

Why can't I receive the signal with my WL-1120PCI or WL-5400PCI? (return to top)

The PCI card's wireless signal might be blocked by the computer itself.  Please adjust the antenna or rotate the angle of the PC to get better reception.

Why can't I configure the WL-1134ARM or ARM-104 when my computer's IP address is set manually. (return to top)

The ADSL router's CD program need the router's IP address to be set as the gateway.  If your computer's IP address is configure automatically, the router will automatically assign itself as the gateway so it is no problem.  But if you assign your PC's IP manually, please enter the router's IP address as the gateway in the TCP/IP setup.

Where is the setting for Bridge/Client mode on WL-5420AP? (return to top)

The WL-5420AP require a different firmware between AP and Bridge/Client mode.  Under the product CD's "Utility" directory, there are 2 different firmware:

• AP+WPA.bin :  This is the firmware for the AP mode.  Your machine comes with this firmware as the factory default.

• Bridge.bin :   This is the firmware for bridge mode.  

Please use the web browser to upgrade the firmware.  After upgrade, the AP's IP address is now changed to 192.168.1.241.  We recommend doing a factory reset from the web's configuration after the firmware upgrade.

I have followed the instruction on Client mode for WL-5420AP, but it still doesn't work? (return to top)

Please reset to factory's default using the web browser.  See diagram above:

For Client mode:  Please set the Client(device A) to "Bridge" firmware and Wireless Mode to "Infrastructure".  See diagram below:

Why can't I receive any signal from the GP antenna in close distance?  (return to top)

The WAE-085GP is an outdoor antenna that has omni-directional characteristic horizontally (when the antenna is standing upright).  However, its vertical coverage is only about 10 to 15 degree from the metal tip of the antenna.  Therefore, when you install the antenna, make sure it is installed at a similar height as the antenna itself.  

If you require greater vertical coverage, please use the patch antenna.  However, the patch antenna's horizontal coverage is between 65 to 180 degree (please see the spec of individual antennas for details).  If you need greater angle coverage, you can 

1. install 2 patch antennas to 1 AP using our WSP signal splitter

2. Uplink multiple AP together and connect each to a path antenna.

Why is the WL-5400AP WLAN light always show it is in 802.11b mode?  (return to top)

The new multi-function AP/Bridge firmware has disabled the WLAN LED indicator's function to tell which mode the AP is operating.  The WLAN LED will always stay in orange color in 11g mode.  This is because the 11g mode has auto-fall back capability and the indicator might mislead users about the connection speed.  In general, you can tell the connection speed by looking at the speed indicated by wireless LAN card's utility.

AirLive WL-5400AP Bridge Mode (Interbuilding Application, no connection to cards)
Open the Web browser and type the IP address of the 802.11g Access Point. The default IP address is 192.168.1.1. If you can't find the AP by default IP address, enter the AP name in the back sticker of your AP(starting with APXXXXXX) into your browser's address.  The default password is: "default" Go to the Advanced page and click on the Alternative AP Modes item. From the Alternative mode, select Inter-building mode for your Access Point. Enter the MAC of remote bridge you desire to connect with(written in the back sticker). If there are more than 2 remote bridges, click on More button to input the MAC addresses. Set the same channel for all of your WDS compliant Access Points.If security is required for your network privacy, go to the Security Setup to enable WEP or go to the Access Control page toactivate access control This process must be done on all the bridges Please leave the speed setting in "auto mode" for best performance.

 

AirLive WL-5400AP Repeater Mode (Extend the signal form another AP, connections to both card and AP)
Open the Web browser and type the IP address of the 802.11g Access Point. The default IP address is 192.168.1.1. If you can't find the AP by default IP address, enter the AP name in the back sticker of your AP(starting with APXXXXXX) into your browser's address.  The default password is: "default" Go to the Advanced page and click on the Alternative AP Modes item. From the Alternative mode, select Repeater mode for your Access Point. Enter the MAC of repeater you desire to connect with (written in the back sticker). If there are more than 2 remote repeater, click on More button to input the MAC addresses. Set the same channel for all of your WDS compliant Access Points.If security is required for your network privacy, go to the Security Setup to enable WEP or go to the Access Control page to activate access control This process must be done on all the repeaters It is recommend not to exceed 4 repeaters in a network. Please leave the speed setting in "auto mode" for best performance.

 

 

 

 

 

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AirLive WL-1100AP Trouble Shooting Guide (PDF Format)

The New SNMP Utility is now available.  Please click here to download

Q. I can't make any change to the AP using the SNMP utility, or the default password doesn't work.

A. Please use "JAHSXL" (all capital letters) for Community and choose "administrator" for authority to get into the AP.

Q. The SNMP utility can not find the AP or I can't ping the AP.

A. Please make sure your computer's IP address is in the same subnet as the AP. Power off and on, then try again. If still fail, please follow the steps below to change AP's IP address. Please click here to download the program to change: Start ipconfig.exe Enter the MAC address from the sticker on the bottom of the case. Enter the desired IP address, it must be different from the one that was used by the AP before.  It should be on the same subnet with your computer (for example, if your computer's IP address is 192.168.0.5, your AP's new address should be 192.168.0.X.  "X" is any number between 1 and 254 but not used by any other computer or device.) If the DHCP function is on(default), it can take up to 20 seconds for the change to take effect.  Please disregard the ping failure message and wait for 20 seconds before attempting to access the AP.

Q. I can't change the AP's IP address using the IP Config utility. (return to top)

A:  If the DHCP function is on(default), it can take up to 20 seconds for the change to take effect.  Please disregard the ping failure message and wait for 20 seconds before attempting to access the AP The utility works only during the first 30 seconds after power on. Reset the power and try again.

Q. After setting the WEP encryption on the AP, the AP says "unable to set AP, possibly not connected"  (return to top)

A. This occurs when you use a wireless card to set AP's WEP encryption. The AP's WEP encryption takes effect immediately after clicking on "set" button. Because your wireless card's WEP is still not on, the PC can no longer connect to it, hence the error message. But, the AP's WEP encryption is actually now on. Please set the WEP key on the computer to work

 

How to extend distance using extra AP or How to create wireless repeater(WDS)?  (return to top)

If your AP is equipped with WDS (Repeater) function, you can extend the distance by changing the software settings on the AP to WDS(Repeater) mode.  WDS allows an AP to connect with another WDS enabled AP wirelessly, and still able to communicate with WLAN cards at the same time.  However, both AP must support WDS(Repeater) function.  Currently, the following model support WDS(Repeater) mode:  WL-1120AP, WL-5400AP, WL-5420P.  Please follow the quick installation guide on the AP for instruction on WDS mode.

If your AP does not support WDS function or you are trying to extend the distance of a wireless router.  Please follow the instruction below to extend.

In the diagram above, Computer B's distance is too far away from "AP1" to make a wireless connection.  We can extend the wireless coverage by using 2 more APs to create a wireless repeater:

1. Place the "AP2" and "AP3" at a location that still have good signal reception from "AP1"

2. Connect AP2 and AP3 together using crossover Ethernet cable.

3. Make sure all APs and cards are on the same IP subnet (for example, all start with 192.168.0....), but each with different IP address.

4. Set AP2 at "Access Point Client" mode in the advanced operation setting menu.  Check the BSS and do a site survey to select AP1.  When an AP is in "Access Point Client" mode, it will act as a wireless card.  In this case, AP2 connect to AP1 like a wireless card.

5. Connect Computer B to AP3 wirelessly.

6. Now Computer A should be able to connect with Computer B.

 

My wireless transfer is not stable and stopped sometimes.  (return to top)

Please change the wireless channel on your AP or Wireless Router.  Most of the wireless problem are caused by channel interference.

 

 

How to setup authorized MAC address on WL-1100AP (return to top)

1. Use a text editor to enter MAC addresses, no "-" sign! Please remove all hyphen marks, just the characters.  Save the text file.

2. Load the text file from the SNMP utility menu "Setup->Wireless LAN->Authorized MAC Addresses". 

3. Click on "Download" button. 

4. Click on "Get" button to see what's in the AP's memory.

 

How many users can we link to the Access Point? (return to top)

Theoretically, the AP can support the entire subnet of stations(253 users for class C). However, it is recommended to keep within 23 users for bandwidth purpose. The 802.11b Wireless specification use a sharing environment (CSMA/CA) for network traffic. Therefore, if there are too many stations in one wireless network, the bandwidth can be influenced greatly.

 

Why can't we get 300 meters of distance? (return to top)

The 802.11b uses the same frequency band as 2.4Ghz cordless phone, therefore its characteristic is similar to the cordless phone.  This is to say, the distance depends greatly on the obstacles that is between AP and Card.  Also whether there is a source of interference nearby.  In the open area, it can go 300 meters.  But if there is a solid metal wall in between, it can't even go 1 meter.  The WLAN is easily interfered by cordless phone and bluetooth device.  If you have trouble getting a reasonable distance, please try the followings:

• Adjust the antenna position, please click here to view detail instructions.

• Change the channel.

• Put the AP in a higher place, hang on the wall, or in a place whether there is less wall and metal obstacles.

 

Why my card can't connect to AP? (return to top)

The card's configuration utility will tend to remember the last AP that was connected to.  Therefore, it require you to do a rescan or in the WinXP, reorganize the the wireless connection for the card to link with a new ESSID device.

 

What is AdHoc and Infrasture? (return to top)

AdHOC and Infrastructure are 2 ways to form the wireless network.

ADHOC (Peer To Peer):
The wireless network are formed by wireless cards only.  There is no access point or wireless router in the network.  Cards communicate directly with each other.  The biggest disadvantage for AdHoc mode is that no network device can be attached to the network directly, thus making connection to LAN and Internet difficult.  It is not recommended to use AdHOC except for small environment.  To work in AdHoc mode, the cards must be set to the same SSID(Network Name) and set to AdHoc(Peer To Peer) mode..

Infrastructure (Access Point):
The wireless network are formed by Access Point and cards.  AP or wireless router serve as a hub for connections to the cards.  With Access Point, the users can connect to wired network device such as LAN, router, and internet.  Furthermore, AP allows access control and other security features.  AP also extend the range between the cards.  All AP and cards in a infrastructure network must use the same ESSID(Network Name) and setup to work in Infrastructure (Access Point) mode.

 

What is WEP encryptions? (return to top)

Wired Equivalent Privacy (WEP) is the method for secure wireless data transmission.  WEP adds data encryption to every single packet transmitted in the wireless network.  The 40bit and 64bit encryption are the same because of out 64 bits, 40 bits are private.  Conversely, 104 and 128 bit are the same.  WEP uses a common KEY to encode the data.  Therefore, all devices on a wireless network must use the same key and same type of encryption.  There are 2 methods for entering the KEY, one is to enter a 16-bit HEX digit.  Using this method, users must enter a 10-digit number( for 64-bit) or 26-digit number( for 128-bit) in the KEY field.  Users must select the same key number for all devices.  The other method is to enter a text and let the computer generate the WEP key for you.  However, since each product use different method for key generation.  It might not work for different products.  Therefore, it is NOT recommend to use.  When enable the WEP key, please remember to enable the AP's WEP function before enabling the card's.

 

I plug my computer into the Port 1 of the WL-1104AR, but it is not responding (return to top)

The Port 1 of the WL-1104AR is the Uplink Port.  It can't connect to a computer directly using a straight-thru cable.  If you want to use Port 1 to connect with a computer, please use a cross-over cable instead. 

 

How can I change to a different wireless network under WinXP (return to top)

By default, WinXP will automatically connect you to an Access Point that has the strongest signal.  However, if there are more than one wireless network in your area or you want to change to AdHoc mode.   Under Control Panel-> Network Connection, please right click on the wireless connection and choose "view available wireless network".  Choose the network you want to connect and click on the "connect" box.

 

I am using the AIrlive PCMCIA card with my notebook, why does the connection drop and reconnect sometimes (return to top)

The PCMCIA card's antenna is on the black plastic plate of the card.  If you cover the plate, the card's signal can be blocked.  Make sure there is no object that will cover the antenna of the card.

 

In some wireless device, the ESSID (SSID) is case sensitive (return to top)

Please be aware that the ESSID(SSID) might be case sensitive for some devices.  So if you ESSID is "Wireless" in your AP or router, please make sure that you have entered the exact word with the 'W' in capital letter.

 

I have trouble installing the Wireless PCMCIA card to my Windows, the Windows doesn't show any wireless card to choose from during the driver installation. (return to top)

This usually happen if you do not install the software before plug-in the card or if there is previous installation of wireless LAN adapters.  In any case, please let the window go through the installation process (do not cancel installation).  Afterward, please install the driver manually.  This time, it will show the selection of the card during installation.

 

 

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